Kökény L, Kenesei Z. Expectation management in hotel services: What drives guests’ expectations?. MM [Internet]. 2021 Jul. 28 [cited 2026 Jun. 12];55(Különszám 1.):41-51. Available from: https://journals.lib.pte.hu.testing.qulto.eu/index.php/mm/article/view/4864